Showing posts with label crowds. Show all posts
Showing posts with label crowds. Show all posts

Thursday, February 26, 2009

The Local Coffee Shop

How about restaurants, parks, malls or my favourite, the local coffee shops? What I would like to share here is to keep a real look out and be totally aware of the possible gig locations and don't limit yourself. Many musicians complain about the lack of gigs they have, but when I ask them to look closely at the type of venue they are searching, the repeated pattern seems to be clubs, stadiums, concert halls and pubs.

Make it your second residence! Depending on the venue, you can drop in several times and build links with staff and get a feel for the type of customers that come there. Coffee shops are the next link in the chain of great gigs.

Drinking coffee Depending on the type of music, coffee shops represent the perfect venue for musicians to meet with their perfect audience, and if they are your right audience, what must your audiences be doing if they're not watching you?

I personally like these places because it's nice and cosy, allowing you to build deeper relationships with the crowds. It's like the middle space, or the third space. Coffee shops are great place for people who want a break from both work and home.

You can guarantee most of them will be at your event. By placing several posters in the coffee shops were the same people go everytime between home and work, it is something they can't miss, and are definitely going to remember. If people see your name several times, they remember it, and create a link in their mind. Something that works day in, day out is the power of repetition.

So how do you get booked?

It's important to target the right show for the right venue. If you play acoustic guitar and sing with a soft voice, don't go to a coffee where staff shout to customers that their order is ready.

Also pay attention to the peak and off-peak times at the coffee shop as you can use this to your advantage really easily. If you play in the morning when it's peak time and attract many customers for the shop, you'll notice that the lunch area may be very low in customers, so pitched correctly, you could ask the shop management if you could play in the afternoon, and attract the customers that way.

Don't expect to be paid by the coffee shop management, but one way to grow your audience is to collect mailing list signups. This way you can inform them by post or e-mail where you are next because there will definitely want to be a part of your music.

The most important thing is that you have already built up great relationships so that you can emphasise how you will bring more people to their place.

© Kavit Haria, The Musicians' Coach

Saturday, January 24, 2009

Customer Loyalty is Coffee Shop Loyalty - The Perfect Blend

I choose what I like

I choose what I like

So you do not follow a sporting club; wear only Dior; drive a BMW. You wear whatever you feel like, watch all sorts of sports and drive a car you liked at the time of purchase; not because of its make, you just liked it. As I mentioned in our last article there are many types of loyalty besides brand, sport or club loyalty. Today we will explore one of the most important types of loyalty. One which I call: 'coffee shop loyalty'. This is not to be confused with loyalty programs which must by default be a keen topic of discussion.

Massive, free advertising

Massive, free advertising

Many of us have a favourite coffee shop. We go there week after week. We meet our friends there; we may take business associates there. Not only do we offer the owner repeat custom, we bring friends along. By bringing business associates for coffee we are, in effect, recommending the shop as a good place to visit to the broader community. This increase in custom costs the coffee shop owner not one single dollar. The owner potentially acquires well-populated chains of customers from your friends and business associates through a single alliance; you. He pays you nothing.

This is massive, free advertising. You must ponder its success and the reasons for its success frequently. Can we find the secret recipe? To tell the truth, there is no one single and global solution. There are many aspects to 'coffee club loyalty' because we see people sitting, chatting, drinking and enjoying themselves at crowded coffee shops all across town. Examine those that you see often-crowded; examine even more closely those that seem to have a few less patrons than the others.

Getting it right

Getting it right

Why scrutinize empty shops? Surely we want to see what the good ones are doing to keep such repeat crowds sitting at their tables? Absolutely right! But is it not equally important to see if we can find out what the empty ones do, don't do, in order to remain empty? They are so regularly empty; it must be planned so it is up to us to see what they have in their plan. We will leave it out of our planning.

Gather information about people

Gather information about people

Gathering information about people is just as important as gathering information about the goods we sell or the services we supply. So how do we start, remembering the budget for research is small? Think back for a moment to your favourite coffee shop and see if we can get some sort of criteria which we could use to plan for a successful coffee shop. See if we can stretch this to our online store. Make mental notes next time you are there. Better still take pen and paper. Ask a few of the regular customers why they keep coming back. Do this over several visits so that you can have time to analyse the thoughts of other customers and formulate more focussed questions for yourself. Do you see patterns emerging? I bet you do. Are you going there this week?

Staff turnover is typically high in coffee shops. My favourite shop has a high turnover too but the staff are always friendly, happy, courteous, know how to react with patrons from a large number of different backgrounds. The owner must look after staff as well as patrons. New staff quickly learn your name. Service is brisk, efficient, and reliable. There is nothing particularly expensive or outstanding about the décor. It is comfortable, rather than modern. Many regulars come several times each week and stay for much longer than it takes to drink a cup of coffee. There is nothing special about pricing. The menu is fairly static; functional. They occasionally run a special night such as their birthday party or to promote a local band. The owners are always mingling with patrons. It is in a good location; a lot of foot traffic, close to other shops and has parking near by. And that is about it. I will be there again next week.

Doing what corporate giants do

Doing what corporate giants do

You are now doing just what the big corporations discussed previously are doing. The budget is slightly different. You are finding out what customers do and do not like. When we set up a store online we tend to forget that our customers will be the very people we talk to at the coffee shop. Online customers are coffee shop customers too. They know what makes them leave or stay; buy or not. Your own friends are an equally valuable source of information. Ask them too.

Getting the right blend is the key to 'coffee shop loyalty'; it is the key to online success.

Paul Hathaway ©2005

About the author

Paul Hathaway is a partner in Welcome To The Mall. Welcome To The Mall is a site that has constant revision and constant input from research and customer requests. Its vision is for shoppers to interact with http://www.welcometothemall.com in the same way they react to the bricks and mortar environment. The articles we submit are the result of research and brainstorming ideas to make the system closer to expectations.

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